Privacy Policy

Information We Collect

When you interact with CEILOA Property Management, we may collect the following types of information:

Personal Information:

• •Name, email address, phone number, and postal address provided during service bookings or inquiries.
• •Property address, service type requested, and preferred appointment times.
• •Payment details, including billing information, processed securely through third-party payment processors.
• •Records of correspondence, feedback, and customer service interactions.

Usage Data:

• •IP address, browser type, operating system, and pages visited, collected automatically for analytics and service improvement.
• •Device information and referring website addresses.

Cookies and Similar Technologies:

• •Data about your preferences and site interactions to enhance your user experience.

Use of Information

We use the information collected for the following purposes:

• •Service Delivery: To provide our professional cleaning services including steam cleaning, window cleaning, pressure washing, end-of-lease cleaning, tile and grout cleaning, solar panel cleaning, and all other services.
• •Communication: To respond to inquiries, provide quotes, and send service confirmations.
• •Customer Support: To address concerns, resolve issues, and improve service quality.
• •Personalization: To tailor your service experience and provide relevant recommendations.
• •Analytics and Improvements: To monitor website performance, analyze trends, and enhance our service offerings.
• •Marketing: To send newsletters, promotions, and updates (with your consent).

Information Sharing

CEILOA Property Management does not sell or trade your personal information. However, we may share your data under these circumstances:

Service Providers

Trusted third-party partners for payment processing, website hosting, email communication, and analytics. These providers are bound by confidentiality agreements and are required to maintain the security of your personal information.

Business Partners

Real estate agencies, property managers, and strata management companies when relevant to service delivery and with your consent.

Legal Obligations

If required by law or in response to valid legal requests, such as subpoenas, court orders, or government authorities.

Data Security

We implement industry-standard measures to protect your personal data, including:

• •Secure servers and encryption protocols (SSL/TLS).
• •Regular monitoring for vulnerabilities and security updates.
• •Access controls and authentication procedures.
• •Employee training on data protection and privacy.

While we strive to protect your data, no system can guarantee absolute security.

Cookies and Tracking

We use cookies and similar technologies for:

• •Maintaining user sessions and remembering your preferences.
• •Collecting usage analytics to improve our website and services.
• •Understanding how you interact with our platform.
• •Delivering relevant content and advertising (with your consent).

You can adjust your browser settings to decline cookies, though this may affect site functionality.

Third-Party Services

Our website may integrate with third-party services, including:

• •Social media platforms (Facebook, Instagram) for marketing and engagement.
• •Google Analytics for website analytics and performance monitoring.
• •Google Ads for online advertising campaigns.
• •Payment processors for secure transaction processing.

These third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review their privacy policies.

Your Rights

Under Australian privacy law, you have the right to:

• •Access: Request access to the personal information we hold about you.
• •Correction: Request correction of inaccurate or incomplete information.
• •Deletion: Request deletion of your personal information (subject to legal requirements).
• •Opt-Out: Unsubscribe from marketing communications at any time.
• •Complaint: Lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC).

To exercise these rights, contact info@ceiloa.com.au

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or for other operational reasons. Changes will be posted on this page with the updated date. We encourage you to review this policy regularly to stay informed. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

13. Complaints

If you have a complaint about how we have handled your personal information, please contact us first using the details above. We will investigate and respond to your complaint within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):