Welcome to CEILOA Property Management Pty Ltd (ABN 42681537664). By accessing our website at ceiloa.com.au or using our professional cleaning services, you agree to be bound by these Terms of Service. If you do not agree to these Terms, please do not use our services.
These Terms constitute a legally binding agreement between you and CEILOA Property Management Pty Ltd. We reserve the right to modify these Terms at any time, and your continued use of our services constitutes acceptance of any changes.
CEILOA Property Management provides professional cleaning services for residential and commercial properties. Our services include, but are not limited to:
Service availability, pricing, and scope may vary. All services are subject to these Terms and any specific agreements made at the time of booking.
You may book our services through our website, by phone, or by email at ceilaoproperty@gmail.com. All bookings are subject to availability and confirmation.
You agree to provide accurate and complete information when booking our services, including property address, service requirements, access details, and any special considerations.
Bookings are not confirmed until you receive written confirmation from us via email. We reserve the right to refuse or cancel any booking at our discretion.
Pricing is based on the type of service, property size, condition, and any additional requirements. Quotes are estimates and may be adjusted if the actual scope of work differs from what was initially described.
Payment is due upon completion of services unless otherwise agreed in writing. We accept various payment methods including bank transfer, credit card, and other methods as specified at the time of booking.
All prices are in Australian dollars (AUD) and include GST where applicable.
If you need to cancel or reschedule an appointment, please provide at least 24 hours' notice. Cancellations made with less than 24 hours' notice may incur a cancellation fee of up to 50% of the service cost.
We reserve the right to cancel or reschedule appointments due to unforeseen circumstances such as extreme weather, equipment failure, or staff illness. We will make every effort to provide advance notice and reschedule at your convenience.
You must provide our team with safe and timely access to the property. If access is not available at the scheduled time, additional charges may apply for return visits.
You must ensure that water, electricity, and other necessary utilities are available and functioning during the service appointment.
You must inform us of any hazardous conditions, including but not limited to asbestos, mold, chemical spills, or structural damage. We reserve the right to refuse service if conditions are deemed unsafe for our staff.
Please secure pets in a safe area during our service. We are not responsible for pets that escape or sustain injury during our visit.
We are committed to delivering high-quality cleaning services using professional-grade equipment and eco-friendly products. We strive to meet or exceed your expectations.
While we make every effort to achieve excellent results, some stains, damage, or wear may be permanent and cannot be removed through cleaning. We are not responsible for:
Please inspect the completed work promptly. Any complaints or concerns must be reported within 24 hours of service completion. We will make reasonable efforts to address legitimate concerns.
We maintain appropriate public liability insurance. However, our liability is limited as set out in these Terms.
To the maximum extent permitted by law, our total liability for any claim arising from our services is limited to the amount paid for the specific service giving rise to the claim. We are not liable for:
You are responsible for:
We are committed to protecting your privacy. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is available at ceiloa.com.au/privacy. By using our services, you also agree to our Privacy Policy.
If a dispute arises, we encourage you to contact us first at ceilaoproperty@gmail.com so we can attempt to resolve the matter amicably. If we cannot resolve the dispute through negotiation, either party may pursue mediation or legal action as appropriate.
These Terms are governed by the laws of Australia. You agree to submit to the exclusive jurisdiction of the courts of Australia for any disputes arising from these Terms or our services.
For questions about these Terms or our services, please contact us:
CEILOA Property Management Pty Ltd
ABN: 42681537664
Email: info@ceiloa.com.au
Website: ceiloa.com.au